Integrated Ticketing System in Cloud Hosting
The ticketing system that we’re using for our Linux cloud packages isn’t separate from the hosting account. It’s an indivisible part of our full-featured Hepsia hosting Control Panel and you’ll be able to access it whenever you wish with just a few clicks, without ever signing out of your account. The ticketing system includes a quick-search field, so you can find practically any ticket that you’ve already submitted, if you need it. Besides, you can see knowledge base articles that belong to various problem categories, which you can choose, so you can find out how to fix a given issue even before you submit a ticket. The ticket response time is maximum one hour, which suggests that you can obtain prompt assistance at any given time and in case our technical support team advises you to do something within your hosting account, you can do it instantly without needing to leave the Control Panel.
Integrated Ticketing System in Semi-dedicated Hosting
The Hepsia Control Panel, which is included with all our Linux semi-dedicated packages, was created with the belief that you should be able to manage everything connected with your account from one location and the trouble tickets are not an exception. Our ticketing system is incorporated into the Hepsia Control Panel, so, if you have a question or bump into a problem, you can get in touch with our customer care staff instantaneously without the need to sign in to another admin console. You can search through your web files or check a variety of account settings whilst sending a new ticket or reading the answer to an old one. In case you have a multitude of tickets and you wish to track down a specific one, you can use the smart search box, which is available in the Help section of the Control Panel. We guarantee that you will get a response in no more than 60 minutes irrespective of the nature of your query or problem.