In case you have ordered a hosting plan and you have certain enquiries in regard to a particular feature/function, or in case you have stumbled upon some predicament and you need support, you should be able to touch base with the respective client support staff. All web hosting providers use a ticketing system regardless of whether they offer other methods of contacting them apart from it or not, because the most effective way to solve a problem most often is to submit a ticket. This form of correspondence makes the responses sent by both parties simple to follow and permits the support engineers to escalate the problem if, for instance, a sysadmin needs to get involved. In the general case, the ticketing system is not directly connected to the hosting space and is part of the billing account, which goes to say that you’ll need to use at least two different accounts to get in touch with the client service staff and to actually manage the hosting space. Incessantly switching from one account to another could be a bore, not to mention the fact that it requires quite a long time for the majority of hosting providers to process ticket requests.

Integrated Ticketing System in Cloud Hosting

The ticketing system that we’re using for our Linux cloud packages isn’t separate from the hosting account. It’s an indivisible part of our full-featured Hepsia hosting Control Panel and you’ll be able to access it whenever you wish with just a few clicks, without ever signing out of your account. The ticketing system includes a quick-search field, so you can find practically any ticket that you’ve already submitted, if you need it. Besides, you can see knowledge base articles that belong to various problem categories, which you can choose, so you can find out how to fix a given issue even before you submit a ticket. The ticket response time is maximum one hour, which suggests that you can obtain prompt assistance at any given time and in case our technical support team advises you to do something within your hosting account, you can do it instantly without needing to leave the Control Panel.

Integrated Ticketing System in Semi-dedicated Hosting

The Hepsia Control Panel, which is included with all our Linux semi-dedicated packages, was created with the belief that you should be able to manage everything connected with your account from one location and the trouble tickets are not an exception. Our ticketing system is incorporated into the Hepsia Control Panel, so, if you have a question or bump into a problem, you can get in touch with our customer care staff instantaneously without the need to sign in to another admin console. You can search through your web files or check a variety of account settings whilst sending a new ticket or reading the answer to an old one. In case you have a multitude of tickets and you wish to track down a specific one, you can use the smart search box, which is available in the Help section of the Control Panel. We guarantee that you will get a response in no more than 60 minutes irrespective of the nature of your query or problem.