A live chat is a real-time method of communication between a website hosting supplier's support team and its clients. It's an efficient way to receive some information about the web hosting services or get some problem resolved since you're speaking with a live representative. The benefits of using a live chat service instead of calling or opening a ticket are the smaller chance of errors when you exchange info like usernames or domain names, the faster response time as the communication is live plus the fact that you do not have to stay on the chat all the time - you are able to do something else entirely while the agent investigates the issue in question. In addition, you can become a part of a live chat room from any kind of computer which is connected to the web, avoiding the phone charges that you'll need to pay in case you're calling to another country.

Live Chat Support in Cloud Hosting

We supply a live chat support service for all of the Linux cloud packages that we offer and we can help you with almost everything in real time. If you do not have an account with us yet, we will give you more information about the packages so as to help you to choose the most appropriate package. In case you are an active client, we will be able to assist you with any billing or general matter plus with a number of common technical problems, such as an email address installation in a desktop email client. When you can't phone us for whatever reason or you're in a country where we do not have a local phone number, the live chat will be the best way to get in touch with us. Of course, some situations need extra time to investigate and test, therefore you will have to open a support ticket to our technicians, however, we can save you time and help you with various issues on the chat.

Live Chat Support in Semi-dedicated Hosting

The live chat support service that we supply is online every day, even on holidays and weekends. It's the best way to learn more information about our Linux semi-dedicated packages if you do not have an account yet or to get some issue resolved in case you're a client and our customer support agents will assist you right away regardless of the time of the day you join our chat. In case you're hestitating which plan is more appropriate for your web sites, in case you need a piece of advice whether you should acquire a specific upgrade and how to obtain it or when you have difficulties setting up an email account on your computer, you will be able to get in touch with us and we will supply you with the necessary details instantly. The live chat is online even after our telephone lines are off for the day, so if you have an account with us, you can be certain that you will always find instant assistance with any question or problem that comes up.