In case you’re a site owner, a problem might always appear and it does not necessarily need to be connected with the hosting service. For example, something can go wrong when you bring a software app up to date or some important data could be modified or deleted by accident. Regardless of what the nature of the problem is, you’ll have to touch base with the respective client care staff and request them to restore a backup or to help you deal with the problem that you are experiencing. How promptly they will do this will determine the amount of time that your websites will be offline. For some websites such as social networking sites or Internet shops, an oft-repeated unavailability too often equals losing users and money. Hence, it is exceptionally important that you use the services of a hosting company that provides not only a good customer support service, but also a timely one.

One-Hour Response Guarantee in Cloud Hosting

Our guaranteed maximum reaction time for any tech support ticket that you open or any email that you write is only sixty minutes, even in case you contact us on weekends and national holidays. Irrespective of the essence of your query or issue, we will help you immediately and will give you the necessary information to solve any problem with your websites. The actual reaction time usually doesn’t surpass 15 to 20 minutes, so you can just forget about waiting around for hours and hours on end to get a problem resolved or what is even worse than that – waiting around all day only to receive a response that more information is necessary whilst nothing is resolved. We will assist you in a timely manner merely because we are aware of precisely how invaluable time can be in the dynamic Internet era. The sixty-minute response time guarantee is valid for any technical or billing enquiry that you may have associated with our Linux cloud packages.

One-Hour Response Guarantee in Semi-dedicated Hosting

With a semi-dedicated server account from us, you can take advantage of our truly fast support services. You’ll receive an answer to any ticket submitted from the hosting Control Panel or email sent to our tech and customer support staff in less than 60 minutes. The response time is guaranteed and it is valid irrespective of the issue – technical or billing. It often takes much less time to investigate and fix a problem. We will provide you with more details if the solution entails something that should be done on your end. In case you touch base with us during weekends or legal holidays, the response time will be the same and considering that our support team will be at your disposal 24 hours a day, you’ll receive prompt help for practically any general, technical or billing issue irrespective of the hour at which you contact us.