One-Hour Response Guarantee in Cloud Hosting
Our guaranteed maximum reaction time for any tech support ticket that you open or any email that you write is only sixty minutes, even in case you contact us on weekends and national holidays. Irrespective of the essence of your query or issue, we will help you immediately and will give you the necessary information to solve any problem with your websites. The actual reaction time usually doesn’t surpass 15 to 20 minutes, so you can just forget about waiting around for hours and hours on end to get a problem resolved or what is even worse than that – waiting around all day only to receive a response that more information is necessary whilst nothing is resolved. We will assist you in a timely manner merely because we are aware of precisely how invaluable time can be in the dynamic Internet era. The sixty-minute response time guarantee is valid for any technical or billing enquiry that you may have associated with our Linux cloud packages.
One-Hour Response Guarantee in Semi-dedicated Hosting
With a semi-dedicated server account from us, you can take advantage of our truly fast support services. You’ll receive an answer to any ticket submitted from the hosting Control Panel or email sent to our tech and customer support staff in less than 60 minutes. The response time is guaranteed and it is valid irrespective of the issue – technical or billing. It often takes much less time to investigate and fix a problem. We will provide you with more details if the solution entails something that should be done on your end. In case you touch base with us during weekends or legal holidays, the response time will be the same and considering that our support team will be at your disposal 24 hours a day, you’ll receive prompt help for practically any general, technical or billing issue irrespective of the hour at which you contact us.