If you've ever had a cloud hosting account before or you have dealt with any other type of online service, you probably know from your personal experience that for a lot of things it's better to speak with a live person on the phone than to exchange support tickets or emails. If you want to know more about a particular service before you decide to buy it or if something small-scale has to be done, for example, it is really easier and faster to get it done in real time. If you're able to seek the advice of representatives over the phone, it is also very likely that you are dealing with an actual website hosting supplier, not a reseller. The level of support that you will get on the telephone may differ between different companies - from very general issues to expert technical support. Typically most providers will offer you pre-sales assistance and 1st level telephone support, while more complex technical matters are resolved via email or tickets.

Phone Support in Cloud Hosting

We believe that being able to speak with a live representative is rather important, that's why we have 3 support lines around the globe (UK, USA and Australia) and you will be able to reach us over the phone for fourteen hours every day. In case you consider buying one of our Linux cloud packages, for instance, you can give us a call and find more about our services before you order in order to be sure that we do match all of the system requirements for your sites. After your purchase, you will be able to contact us about any sales or billing difficulties you may experience, or receive any kind of general or basic technical info that you need. We've tried to find the perfect balance between phone and ticket support, so for solely technical matters you'll have to use the ticketing system, that will help you track the communication along with any new developments in the resolution of the issue.

Phone Support in Semi-dedicated Hosting

With 14 hours-a-day phone support, you can be sure that there will always be someone to help you if you have any questions about the semi-dedicated server packages that we offer. Whether you wish to find out more about our plans, you have some billing issue or some general problem, you can call us. Although some more complicated issues could need a support ticket so as to give some time to our technical support team to analyze, we will help you with countless technical questions on the phone as well, saving you precious time and efforts. Since we have data centers on 3 continents - in the USA, the UK and Australia, we have local phone lines in all of these countries as well. If you are in another country, we have a global number where you will be able to reach us.