24/7 Customer Support in Cloud Hosting
The customer and tech support services for all our cloud hosting plans are twenty-four-seven, therefore you can forget all about waiting for a few days to get assistance. In case you aren't our client yet, you can phone us, chat with a representative or send an email message. If you do have an account, you'll be able to open a support ticket in addition to the other three methods of communication. You can select the best way to contact us based on where you are or what hardware you're using. We are able to help you for almost any hosting-related question that you have or problem that you can encounter and even if you contact us during the weekend or on official holidays, we'll be available 24/7. For more technical or time-consuming matters you can open a support ticket, but even in such a case the max reply time will never exceed an hour.
24/7 Customer Support in Semi-dedicated Hosting
All of the Linux semi-dedicated packages that we provide include 24/7 customer and tech support, so regardless of what problem you have, you will be able to get in touch with us and we will assist you right away. The guaranteed reply time for every email message or ticket that you open via your Hepsia hosting Control Panel is only 1 hour; usually the response time hardly ever exceeds 20 min. Furthermore, we provide telephone support with several local numbers globally plus a live chat, so that you can contact us and get more information about our services even if you don't have an account yet. We're able to assist you with any question or a problem you have - payment methods, package specifications, e-mail setup, website hosting account settings, etcetera. If you employ our services, you won't ever encounter a scenario where you have to wait for a couple of days to get a problem solved like you may have to do with a number of other suppliers.
24/7 Customer Support in VPS
In case you get a virtual private server through our company, you will be able to use a couple of different methods of communication to get in touch with our Customer and Tech Support Departments. For pre-sales, billing and general matters, we now have a couple of local phone numbers in the U.S.A., the UK and Australia as well as a live chat service. If you're a current customer and you require assistance with some technical issue which requires longer time to investigate or resolve, you're able to open a support ticket from your billing account or you will be able to send an e-mail and we'll take care of the issue and send you a response within the hour. The response time is warranted 24/7, which includes holidays and weekends, however for most issues it takes no more than 30 minutes to receive assistance. The support service covers your VPS and all of the pre-installed software it comes with, so if you'd like to have help with third-party applications, you'll be able to check the additional Managed Services upgrade that we provide.
24/7 Customer Support in Dedicated Hosting
When you get a dedicated server through us, you'll be able to contact us at any time using a number of channels and the maximum time that you'll have to wait for an answer is up to one hour, so you can forget about waiting an entire day. Our customer and technical support service is accessible 24/7 regardless of whether it is a weekend or a holiday and we will assist you with anything related to the apps which are pre-installed on the server. To get in touch with us about a tech issue, you will be able to open a ticket via the Help section of your billing Control Panel or you can send us an e-mail message. In case you have any common questions or you would like to learn more about our web hosting solutions before you order, you can use our live chat or you can call one of the local telephone numbers that we have in various countries around the world. In case you'd like to receive assistance with third-party software that you are unable to deploy or run efficiently, you'll be able to add the Managed Services upgrade to your current package and our system administrators will assist you.