Client Support Channels
A 60–Minute Response Time Guarantee
We provide a one–hour response warranty for any trouble ticket or email that you submit to our customer support team. We’ll swiftly respond to all typical questions and forward the issue to our server admins in case any further assistance is needed. If you order our Administration Services package, we will complete any of the included server management services at a time that has been discussed with you earlier.
A Premium–Quality Tech Support Service
Should you require help while using our Hosting Control Panel or with any of the applications that we have installed on the server on your behalf, don’t hesitate to touch base with our customer support staff anytime via the ticketing system. Additionally, if you need help administering your server, you can order our Administration Services package, that includes OS updates every week, problem troubleshooting and software installation services, server monitoring and restarting procedures, backup storage space, etc.
An Easy–to–Navigate Help Area
Our Hosting Control Panel was pre–installed for each Linux dedicated servers hosting package. Among its features is a rather useful integrated knowledge base that will walk you step by step on all the tasks that you can carry out. Most of the instructional articles also video versions which show all the operations that you can carry out in a very illustrative manner. You will find the help articles and the video tutorials in the top right corner of each Hosting Control Panel section.