Support Channels

  • 1 hour ticket response time
  • A User–Friendly Help Section

  • In the Hosting Control Panel you’ll find an exhaustive Help section offering various educational articles and regularly asked questions. They are answered by our support team of capable techs. Simply type in your question and our clever system will offer you the best possible answer.

  • Top quality support service
  • Video Tutorials

  • For those who would like to discover how to resolve a commonly encountered issue by watching an instructional video, we have added a compilation of video tutorials to our Hosting Control Panel. All the video lessons are concise and easy to grasp. They offer visual presentations of different web site administration procedures.

  • Intuitive help center
  • A One–Hour Response Time Guarantee

  • All our semi–dedicated servers are backed up by a 24x7 help desk service and feature a 60–minute support ticket response time guarantee. Our practiced support engineers will be available to you 24/7 and will sort out any problem that you could possibly stumble upon within less than sixty minutes after the support ticket submission. Normally, a reply will be provided to you in less than 20 minutes.